📦 Shipping & Returns Policy – Damoy Store
1. International Shipping
• Coverage: We ship to all countries worldwide.
• Handling Time (Processing): 7 business days after payment confirmation.
• Estimated Delivery Time:
• Economy Shipping: 20 to 30 days.
• Express Shipping: 10 to 15 days.
• Shipping Cost: Calculated based on the product and displayed at checkout before purchase.
• Courier: We work with secure and reliable international shipping companies.
• Tracking: A tracking number will be provided to monitor your shipment online.
• Customs and Duties:
• International shipments may be subject to import taxes or fees depending on the destination country.
• The customer is responsible for any additional charges imposed by customs.
2. International Returns Policy
At Damoy Store, we accept returns only if the product has a manufacturing defect or an error on our part.
2.1 Conditions
• Returns must be requested within 7 days after delivery.
• The product must be unused, clean, and in perfect condition.
2.2 Process
1. You must contact us through our WhatsApp or website providing:
• Order number
• Reason for return
• Photos of the product
2. We will provide the return address.
3. Once the product is received and inspected, we will issue the corresponding refund or exchange.
3. Exceptions
We do not accept returns for:
• Sale or clearance items.
• Used or customer-damaged mascot costumes.
4. Contact
📱 WhatsApp: +51 916 193 512
🌐 www.damoystore.com